AI receptionist
AI receptionist for estate agents and letting agents
Books viewings and valuations, takes tenant repair reports out of hours, and qualifies applicants before your negotiators ring back.
- Fixed build price
- Prototype in days
- You own it
Property calls arrive when the office is busiest or closed: evenings and weekends when buyers browse portals, and the middle of the night when a tenant's boiler fails. A missed valuation enquiry is a lost instruction, and a missed repair call becomes a complaint.
An AI receptionist answers every call, books viewings and valuations, records repair reports properly, and sends genuine emergencies to whoever is on call. Negotiators start the day with qualified leads instead of a voicemail inbox.
Calls it handles
What the agent does on the phone
Valuation requests
Takes the property address, type, and the owner's timescale, and books a valuation appointment or passes a hot lead to a valuer the same day.
Viewing bookings
Answers basic questions about a listed property and books viewings into the diary, with confirmation by text.
Applicant qualification
Asks the questions your negotiators would: budget, mortgage or proof of funds, whether they have a property to sell, and move timescale, then records the answers.
Tenant repair reports
Logs repairs with the property, the problem, access arrangements, and photos by text, so contractors can be instructed without another phone call.
Out-of-hours emergencies
Escalates real emergencies such as flooding, no heating, or a security problem to the on-call contact. A reported gas smell always gets the National Gas Emergency number, 0800 111 999, first.
Landlord and vendor updates
Routine questions about progress, rent dates, and next steps answered from your systems, or routed to the right negotiator with a summary.
In detail
Doing it properly
Connecting to your CRM
Most of the value comes from the agent reading and writing to your property CRM: real viewing availability, applicant records, and repair jobs. Several of the CRMs agents use in the UK offer APIs that make this possible. We check yours on the first call. Where there is no API, the agent sends structured summaries to the right inbox instead.
Fair treatment and data
Applicant qualification must stay on the right side of equality law and good practice: the agent asks every caller the same relevant questions about budget, funding, and timescale, and nothing else. Call recordings and transcripts are personal data under UK GDPR, so callers are told, retention is short, and access is limited.
Branches and out-of-hours rotas
Multi-branch agencies can route calls by area, and lettings teams can route out-of-hours emergencies by an on-call rota. Those rules are written with you and tested before launch.
FAQ
Estate and letting agents questions
Can it book viewings into our CRM?
If your CRM offers an API for appointments, yes. Several UK property CRMs do. If yours does not, the agent captures the request and sends it to your team to confirm. We check before quoting.
How does it handle out-of-hours tenant emergencies?
It follows rules you set for what counts as an emergency and who is on call, and alerts them straight away. A reported gas smell always gets the National Gas Emergency number first. Routine repairs are logged for the next working day.
Can it qualify buyers and tenants?
Yes. It asks every caller the same relevant questions about budget, funding, and timescale, records the answers, and flags the strongest leads for a negotiator to call first.
Does it work across several branches?
Yes. Calls can be routed by postcode or by the number dialled, and each branch can have its own diary and contacts.
Next step
Stop missing calls
Tell us how many calls you get, when you miss them, and which systems you use. You get a written plan, a fixed build price, and an estimated monthly running cost before anything is built.
Usually within one working day